Recent Water Damage Posts

Hurricane Season 2020

4/3/2020 (Permalink)

AT SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus, we want you to be always be aware and be prepared. Although hurricane season normally occurs during June - November, the 2020 Atlantic hurricane season is predicted to be more active than usual, according to an outlook released by the Colorado State University Tropical Meteorology Project. This means that activity can occur before and after these months.

A total of 16 named storms, eight hurricanes and four major hurricanes are expected this season. This is significant because this is above the 30-year average of 12 named storms, six hurricanes and three major hurricanes. Just because there are a set number of hurricanes predicted, this does not mean that each one will have a major impact on U.S. residents. Some storms can be minor, while some can be catastrophic. These hurricanes can lead to heavy storms with high winds and heavy rainfall, which will put your home or business at risk for flooding and damages if you are not properly prepared.

And it's it’s not just those along the coast that can experience significant, life-threatening impacts. Evaluate what you need to do to protect your home and family now, before the first storm of the season even forms. Keep in mind that standard homeowners insurance doesn’t cover flooding, and flood insurance requires a 30-day waiting period!

Find coverage at floodsmart.gov

Virginia Flood Awareness

3/13/2020 (Permalink)

Flooding doesn’t only occur near a river or coastline — anywhere it can rain, it can flood.

Virginia Flood Awareness Week encourages Virginians to learn about their flood risk and protect the life they’ve built with flood insurance.

Remember these facts:

Floods are the most common and costly natural disaster in our country

90 percent of all presidential declarations of emergency and major disasters involve flooding

About 200 Americans lose their lives in floods each year

On average, flood damages throughout the nation annually exceed $3 billion, and as of January 31, 2019, flood insurance claims in Virginia totaled more than $730 million

Both direct and indirect costs of flood recovery are borne by all American taxpayers, not just flood victims

Virginia has 2.3 million acres of mapped special flood hazard areas, which represents 9 percent of Virginia's land mass

Only 3 percent of Virginians statewide are covered by flood insurance

Only 31 percent of people who live in a special flood hazard area have flood insurance

Floods can happen without warning and all Virginians should know their risk

Citizens can view mapped special flood hazard areas on the Virginia Flood Risk Information System available on the website of the Virginia Department of Conservation and Recreation, the lead state agency responsible for administering flood-related programs

The Virginia Department of Emergency Management produces important public information on flood risk and response

Your Pipe Bursts, Now What?

12/20/2019 (Permalink)

Your Pipe Bursts, Now What?

'Tis the season for colder temperatures and even worse, FREEZING temperatures. Homeowners will have to deal with the unfortunate, but common reality of freezing and bursting pipes causing damage in their homes. SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus wants you to take the proper steps if this happens so you can avoid even more damage and costly repairs.

The First Step: Shut off the Water

Every homeowner should be aware of your water shut off locations, but if not, they are most likely located in your basement, near your water heater, or in a crawl space. Once you shut off the water, open all faucets to drain the excess water in the pipes and flush all toilets to relive the pressure in your pipes and to avoid additional freezing.

Second Step: Locate the Burst Pipe

Look for bulging ceilings, wet carpet or floors, wet spots on walls and place buckets to catch dripping or falling water. You can also place towels on floors to soak up excess water to prevent more extensive damage.

Third Step: Call in the Professionals

Before you contact the professionals at SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus to clean up and remediate the water damage in your home, you must call a trusted and licensed plumber to fix the leak.

Fourth Step: Call Your Insurance Agent

It is important to establish a claim with your insurance agent and to take pictures of the damage immediately. It’s important to take pictures along the way to document damage and the process.

Fifth Step: Call the Professionals at SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus

The longer you wait to clean up water, the more damage it will do. It’s important to contact our team to begin the drying process to potentially save wood floors from buckling.

Water Damage and Using the Right Equipment

7/10/2019 (Permalink)

SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus understands the utilizing the proper equipment makes a measurable difference in reducing claims loss expense. When it comes to a water damage, time matters. SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus will answer your call with fast action, exceptional equipment, and trained, uniformed personnel.  The right tools for the job is vital to timely mitigation. Here's how we break it down:

Psychrometrics

Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO of Chesterfield professional to create the proper atmosphere for more efficient drying.

Detection Equipment

Moisture Sensors - used to detect moisture in carpets, baseboards and walls.

  • Moisture Meters - used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable the professional crew member to monitor the drying process.
  • Thermohygrometers - measure both temperature and relative humidity. Capturing these two readings, a professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

Mind Your Gutters

6/13/2019 (Permalink)

Without gutters, your home would suffer severe damage from rain and other debris that builds up or pools on your exterior. It is important to mind your gutters year-round and make sure they are working properly and free of leaks or holes.

Things to look out for:

  • Older gutters - sometimes they can have open seams and possible leaks from damage over the years. It's suggested to inspect your older gutters at least 5 times a year and fill holes with gutter caulk.
  • Build Up of Leaves - if you have large trees on your property that deposit leaves, sticks and other natural droppings on your house, it's important to clean them out quarterly. 
  • After the storm - rain, hail, wind or ice storms can break or crack your gutters so inspecting them after a storm and caulking the holes is highly suggested. Also after the storm wet leaves and debris can form ant or termite infestations.

These are just a few quick tips to keep in mind to ensure your gutters are working properly and protecting your home from a potential water damage. If you do experience a roof leak, don't hesitate to call SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus at 804.378.2323.

Is Your Home Ready for Vacation?

6/5/2019 (Permalink)

How do you know your home is going to be protected while you're away on vacation? Taking the precautionary steps to avoid a water or fire damage is the key to avoiding an accident while you're away.

Here are some of the steps to take:

  • Shut off gas and water at the meter, supply tank or appliances
  • Turn off the water valves to washing machines, sinks, and the dishwasher
  • Check your smoke detectors to ensure they are working properly
  • Adjust your thermostat to 75-80 degrees, which should help control usage.

Unfortunately, our team at SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus has had customers who have returned home after their week-long vacation to find their house is flooded. We want to encourage everyone to take these steps to cover your bases and avoid a disaster!

Water Takes The Path of Least Resistance

5/7/2019 (Permalink)

When you look at the water on the floor of your living room, all you see is what's on the surface. Soaking up the water yourself is not the best idea to fully save your floors and sub floors from damage.

When you call SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus, a trained Project Manager will access the situation using specific tools to determines what materials and contents are wet, and how wet are those affected items.

The Project Manager employs several instruments to monitors conditions at the job site.

The Hydrosensor Moisture Probe is a durable, reliable sensor that measures 31" in length and was designed for detecting moisture in carpet and pads. The sensor features an ergonomically designed handle, stainless steel tubing, and retractable nickel-plated points.

The moisture probe has two prongs on the end. Typically, the restorer will only us this instrument on carpet because it can leave marks on the wall. This instrument will only determine if a surface is wet, not how wet.

The #791 Delmhorst HT-4000 Thermo-Hygrometer is a stand-alone thermo-hygrometer for building inspection and restoration contractors. The HT-4000 has the same fast acclimating RH/T sensor found in the Navigator Pro 3-in-1 Moisture Meter. For those who prefer having separate meters, the HT-4000 is the solution. The HT-4000 Thermo-Hygrometer's sensor is also detachable, making this meter ideal for testing a concrete slab.

The penetrating meter will tell us how wet the surface is. However, the restorer will want to use this device in an inconspicuous place because it to can leave marks on a wall.

We also have a non penetrating moisture meter which can be used anywhere!

Esporta Soft Goods Cleaning

4/8/2019 (Permalink)

When you have a water damage in your home, typically the floors, walls and ceilings are affected. Not only does SERVPRO take care of the water damaged structure, but we also clean the affected contents in the home as well. Whether it is clothes, stuffed animals, shoes, purses, etc., SERVPRO carefully packs up the contents and brings them back to our facility to be cleaned.

SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus has state-of-the-art Esporta cleaning system on-site that can make water damaged, mold damaged, and even smoke and soot damaged items look like new again. When our crew arrives to your home after a damage has occurred, our trained professionals with pack up each affected item and thoroughly clean the contents to be delivered back to the customer. This is so important for customers who have items they would rather try and restore rather than replace.

SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus has been fighting fire and water damages for over 30 years and we will continue to make our customers happy by restoring their home as well as their personal contents.

Professional Water Damage Help

3/20/2019 (Permalink)

No one plans for a fire to erupt in their home or business. Unfortunately, fire damage can occur at any time especially during this time of year. Space heaters, fire places, cooking equipment and candles are all perfect examples that could ignite your home into flames. Some people’s first reaction after a fire is to begin cleaning it up themselves. Here’s why you shouldn’t.

Water Damage – When the fire department responds to a fire in a home or business, they spray gallons of water into your property. The water will get everywhere- furniture, electronics, ceilings, clothing, floors, etc. The longer you wait to remove the water, the faster the damage will set in. Don’t try to remove the water yourself. You will waste valuable time that could be sent soaking up that damaging water. Calling SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus is the best option to quickly, efficiently and professional remove the water and to begin remediation to your home or business.

Soot DamageSmoke Damage – along with the extensive damage a fire can cause, soot and smoke damage is just as tricky. Smoke will get everywhere and travel throughout your home or business. It will affect everything in your home from furniture, clothing, walls, ceilings and floors. Soot will also be left behind staining walls and ceilings. SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus has the necessary products to property remove smoke and soot damage, as well as treating the contents affected by the fire.

Effected Contents – In some cases, a homeowner will discard their personal items effected by fire or smoke damage. This is another reason why you should call SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus. We can asses and inspect items to determine whether they are salvageable or unsalvageable. Our team will collect every item and thoroughly document each item to keep track and inventory all contents. A lot of times, we can clean and deodorize the effected contents.

Leave it to the professionals who have been restoring fire damages for over 30 years. We have the people, the tools, the equipment and the experience to handle any size disaster. Don’t try to handle it on your own. Time efficiency is key when it comes to a fire in your home or business.

Highly Trained Technicians

6/12/2018 (Permalink)

Why Choose SERVPRO of Chesterfield?

  • Locally independently owned and operated, with the headquarters established in Chesterfield
  • Consistently recognized in the top ten of 1,700 national locations
  • Ranked 4th SERVPRO® Franchise in 2015
  • Named Franchise of the Year in 2008
  • More than 30 years of experience serving our local community
  • Second largest franchise on the East Coast - Extreme Team Bahen
  • Excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies and commercial property management teams

Company and Technician Certifications:

  • (NADCA) National Air Duct Cleaning Association
  • (EPA) Lead Certified Firm
  • (IAQA) Indoor Air Quality Association
  • (IICRC) Institute of Inspection, Cleaning & Restoration
  • (CDS) Commercial Drying Specialist
  • (WRT) Water Damage Restoration
  • (ASCA) Air Systems Cleaning Specialist
  • (ECTP) Employee Certification Training Program
  • (CMR) Council-Certified Microbial Remediator
  • (OSHA) Training & Compliance
  • (VCMR) Ventilation System Mold Remediators
  • (ASD) Applied Structural Drying Technician
  • (FSRT) Fire & Smoke Damage Restoration Technician
  • (CVI) Certified Ventilation Inspectors
  • (AMRT) Applied Microbial Remediation Technician

Safety Tips- Water Damage

6/4/2018 (Permalink)

Safety Tips When Water Damage Occur: 

Do

  1. Shut off water source if possible
  2. Remove as much water as possible by mopping and blotting the saturated area
  3. Wipe furniture to remove excess water
  4. Place aluminum foil between legs and wet carpet
  5. Prop up wet furniture cushions for even drying
  6. Lift drapes off flooring, loop through a coat hanger and hang on curtain rod
  7. Remove wet area rugs
  8. Move valuable paintings, art objects and photos to a safe, dry place
  9. Open closet doors, furniture drawers and luggage to aid in drying
  10. Remove any wet fabrics and dry immediately
  11. Hang furs and leather goods to dry separately at room temperature

Do Not

  1. Use your household vacuum to remove the excess water
  2. Use electrical appliances while standing on wet flooring or carpets
  3. Go into any room where the ceiling is sagging
  4. Wait to call for professional help. The longer you wait the more damage will occur

Hurricane Preparedness Week

5/8/2017 (Permalink)

Hurricane Preparedness Week is May 7 – 13, 2017. This week is your time to prepare for a potential land-falling tropical storm or hurricane. It only takes one storm to change your life and community. Tropical cyclones are among nature’s most powerful and destructive phenomena. If you live in an area prone to tropical cyclones, you need to be prepared. Even areas well away from the coastline can be threatened by dangerous flooding, destructive winds and tornadoes from these storms.

Determine Your Risk

Hurricanes bring many hazards to U.S. coastlines and inland areas, including storm surge along the coast, inland flooding due to heavy rainfall, tornadoes, strong wind, rip currents and large waves.

Develop an Evacuation Plan

Find out today if you liv in a hurricane evacuation zone. Plan where you’ll go and how you would get there. Leave immediately if ordered to evacuate and be sure to plan for your pets.

Assemble Disaster Supplies

Get your supplies before hurricane season begins. Have enough food and water for each person for at least one week. Be sure to fill your prescriptions and have medicine on hand. Radios, batteries and phone chargers are also must haves. Gas up your vehicle and extra cash on hand.

Get Insurance Checkup

Check in with your insurance agent well before hurricane season, remember that flood insurance must be obtained separately. Prepare your home/vehicles according to your policy, and know where your insurance documents are located – take them with you if you evacuate. Visit floodsmart.gov for more information. 

Strengthen Your Home

There is a lot you can do around your home to help protect it from the strong winds that come with hurricanes. Well ahead of the approaching storm, trim trees on your property, shop for approved window coverings, collect loose outdoor items, secure all doors on you property, and find a safe location for your vehicle.

Help Your Neighbor

Many people reply on the assistance of neighbors before and after hurricanes. Help your neighbors collect the supplies they’ll need before the storm. Assist them with evacuation if ordered to do so or check on them after it’s safe for you to head outside.

Complete your Written Plan

Writing down your plan will help you avoid mistakes when faces with an emergency and ensure everyone in your home is prepared for the next storm.